Effective as of: May 8, 2026
Service Provider
SIA “Biznesa informācijas birojs” (registration number 40003332886), a company established under the laws of Latvia, with its legal address Rīga, Krišjāņa Valdemāra iela 76 – 38, LV-1013, Latvia, website: esta.global, tel.: [phone number], e-mail address: support@esta.global.
These Terms of Service (hereinafter – “Terms”) determine the procedure by which services are provided on the website esta.global (hereinafter – “Website”), and they are to be considered a distance contract between SIA “Biznesa informācijas birojs” (hereinafter – "Service Provider" or "We") and the Client (hereinafter – “Client”).
1. General Information
1.1. The Service Provider is an independent, private service provider that provides administrative support and assistance in the preparation and submission of U.S. ESTA (Electronic System for Travel Authorization) travel authorization applications.
1.2. SIA “Biznesa informācijas birojs” is not affiliated with the U.S. government, the U.S. Embassy, or the U.S. Department of Homeland Security. The information and services provided on the Website are intended for informational and assistance purposes only.
1.3. By checking the checkbox "I agree to the Terms of Service", the Client confirms that they have fully read these terms, understand them, and agree to their binding force.
2. Scope of the Provided Service
The Service Provider provides the following services on behalf of the Client:
2.1. Assistance in completing and submitting travel document applications.
2.2. Verification of the format, completeness, and obvious technical errors of the information entered by the Client manually.
2.3. Manual and accurate entry of the data provided by the Client into the official U.S. ESTA application system, acting as an authorized third party (Third Party).
2.4. Payment of the official U.S. government fee on behalf of the Client.
2.5. Monitoring of the application status and sending the official result (approved or rejected ESTA authorization) to the e-mail address specified by the Client.
2.6. If the Client has given separate, explicit consent — free monitoring of the ESTA authorization validity period (2 years) and sending automated reminders before its expiration.
3. Obligations and Affirmations of the Client
3.1. The Client undertakes to provide only true, accurate, and valid information in the ESTA application form. The Client is fully responsible for any errors they have made while entering their personal data (for example, incorrect first name, last name, contact phone number, e-mail, residential address, etc.).
3.2. The Client affirms that the provided answers to safety questions (including those regarding health conditions, drug addictions, and criminal history) are completely true and correspond to the actual situation.
3.3. If the Client completes the application on behalf of another natural person (for example, a family member or an employee), the Client guarantees that they have obtained the full and clear consent and authorization of this person to transfer their personal data to the Service Provider and for further cross-border transmission to the U.S. authorities.
3.4. By continuing to use the Website to complete the ESTA application, the Client agrees that their application will be processed in accordance with the requirements of the U.S. government authorities, and authorizes the Service Provider to confirm the Client’s agreement to the ESTA terms as indicated.
3.5. The contract between the Client and the Service Provider enters into force as soon as all necessary information has been submitted and the payment has been successfully made by clicking the “Authorise payment” button on the checkout page. The contract will not enter into force if incorrect information is provided or if the payment is rejected (for example, card limit exceeded, incorrect card data, or blocked card).
3.6. The Service Provider reserves the right, at its sole discretion and for any reason, to refuse to provide services to any Client.
4. Service Fee and Payment Procedure
4.1. The total price of the service is indicated on the Website before the confirmation and payment of the application. The total price includes the official U.S. government fee, which the Service Provider pays on behalf of the Client directly to the relevant authority, and the Service Provider’s service and administration fee for manual processing, verification, and administrative support of the application.
4.2. The Client makes the payment using the integrated tools of the associated licensed payment institutions on the Website (for example, payment cards or internet banking). All payments are securely processed using trusted third-party payment service providers. The execution of the service is initiated only after the full fee has been received.
4.3. The Client will be charged a fee for each submitted application individually. This total fee is payable at the time of submission and includes all applicable costs: Our service fee, the US Government’s ESTA Processing fee, the ESTA Authorisation fee, and any indirect taxes (if applicable). Our service fee and the ESTA Processing fee are strictly non-refundable, even if the application is rejected due to incorrect or false information provided by the Customer. However, in the event that the application is rejected and receives a "Travel Not Authorised" status, the Customer will be refunded the ESTA Authorisation fee.
4.4. Prices for all services on this Website are indicated in US dollars (USD) or euros (EUR) depending on the currency selected by the Client. Prices are clearly displayed before the client proceeds to checkout, ensuring full transparency. On the checkout page, before completing any purchase, the total amount reflecting all applicable fees is displayed, so the Client always knows exactly how much they are paying.
4.5. The Client can pay in USD or EUR currency using the payment options available on the Website. If the Client chooses to pay in another currency, the Client’s financial institution will automatically perform the currency conversion. The Client’s card issuer may apply a foreign transaction fee. The converted amount and any additional fees will be displayed on the card statement depending on the card issuer’s policy. The Service Provider does not perform currency conversion.
4.6. The Client’s bank or card issuer may charge additional fees for transactions or card usage. The Service Provider does not control these additional fees.
4.7. No other hidden fees are applied. By clicking the payment button, the Client confirms and agrees to the total fee charged by the Website.
4.8. Once the application has been correctly submitted and the information provided by the Client meets the specified requirements, the Service Provider will send the results to the Client by e-mail within 3 working days. Please note that processing time depends on the U.S. government systems. Delays caused by the authorities are not within the control of the Service Provider, but they are rare.
5. Right of Withdrawal and Refund Rules
5.1. In accordance with the applicable laws on distance contracts, the Client cannot exercise the right of withdrawal (request a refund) if the provision of the service has been initiated with the Client’s explicit consent before the expiration of the 14-day withdrawal period and the service has been fully executed.
5.2. By making the payment, the Client provides explicit consent for the Service Provider to start data processing and application registration in the U.S. system immediately.
5.3. The total fee paid (both the service fee and the government fee) is non-refundable from the moment the Service Provider has started the manual entry of the Client’s data or has submitted the application to the official U.S. system.
5.4. A full refund is not performed if the U.S. Department of Homeland Security makes a negative decision and refuses to grant the ESTA authorization to the Client. In such an event, as stipulated in Clause 4.3, only the official ESTA Authorisation fee will be refunded to the Client, whereas our service fee and the official ESTA Processing fee remain strictly non-refundable.
6. Limitation of Liability
6.1. The final decision regarding the approval, additional verification, or rejection of the ESTA travel authorization is made solely and exclusively by the U.S. Department of Homeland Security. The Service Provider cannot influence or guarantee a positive outcome and bears no legal or financial responsibility for a negative decision.
6.2. An approved ESTA authorization does not guarantee automatic entry into the territory of the U.S. The final decision regarding letting a person across the border is made by the U.S. Customs and Border Protection (CBP) officer at the port of entry (airport or seaport). The Service Provider is not liable for any direct or indirect losses (including the costs of airline tickets or hotel reservations) if the Client is denied entry into the U.S.
6.3. The Service Provider is not liable for errors or negative consequences arising due to the Client knowingly or unknowingly providing false, incorrect, or incomplete information in the ESTA application.
6.4. Applications submitted using the Website must mandatory undergo a process that includes providing answers to the application questions and providing payment information. These actions must be performed by the Client directly or by a person acting on behalf of the traveler. By submitting their information, the Client confirms that they have reached the age of 18 or that the Client has the necessary parental or legal guardian consent.
6.5. The Service Provider makes reasonable efforts to send timely reminders, but bears no civil liability if a notification has not reached the Client due to technical reasons, e-mail filters (SPAM), or incorrect contact information.
6.6. The Service Provider is not liable for technical problems, including interruptions, system errors, or disruptions caused by third-party payment processors.
7. Compliance with Security Standards
7.1. We are committed to ensuring the highest level of security for Client data and transactions. All payment information is protected using industry-standard TLS/SSL encryption to safeguard the Client’s personal and financial data. Our payment processing practices fully comply with the PCI DSS (Payment Card Industry Data Security Standard), ensuring that the Client’s cardholder data is processed with the strictest security measures.
7.2. When processing a payment on the checkout page, you will be asked to enter card details only once and only on this page to authorize the transaction. Your card details will be securely processed using a PCI DSS Level 1 certified payment gateway, ensuring that your information always remains safe and confidential.
8. Suspension of Service
8.1. The service may be temporarily suspended due to technical maintenance, updates, or security checks. In such cases, Clients will be informed in advance whenever possible.
8.2. The service may be suspended due to circumstances beyond Our control, such as cyberattacks, natural disasters, network failures, or government restrictions (Force Majeure). In such situations, the Website is not responsible for delays or limited availability of the service.
8.3. The Service Provider reserves the right to temporarily suspend the provision of the service in order to implement important changes or improvements.
8.4. If fraud or malicious use is suspected, the service may be suspended until the completion of the investigation.
8.5. During the suspension of the service, Clients may temporarily lose access to the Website or certain functions. The Service Provider is not liable for any direct or indirect losses or damages resulting from the suspension of the service, unless the suspension was unjustified.
9. Prohibited Activities and Restricted Territories
9.1. When using the services provided by the Website, the following activities are strictly prohibited:
9.1.1. Fraudulent conduct: Submission of false, forged, or misleading information; use of another person’s data without permission;
9.1.2. Disruption of service: performing any actions that may disrupt the operation of the service or damage it (for example, by introducing viruses, using robot programs, or scripts);
9.1.3. Copyright or intellectual property violations: Uploading or sharing any material that violates the intellectual property rights of third parties;
9.1.4. Unlawful use of the service: Using the service for any illegal or inappropriate purposes under applicable laws or regulations.
9.2. The use of the service may be restricted or denied based on geographical or legal restrictions:
9.2.1. Geographical restrictions: The service may not be available or may be restricted in certain countries due to applicable laws or international sanctions;
9.2.2. Sanctioned countries: Clients from countries subject to sanctions by the European Union, the United States, or other jurisdictions may be denied access to the service;
9.2.3. Service restrictions by region: The Service Provider reserves the right to refuse service in regions where legal or security-related restrictions exist.
10. Intellectual Property
All content of this Website, including text, graphics, logos, and software, is the property of the Website or its content providers and is protected by applicable intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.
11. Processing of Personal Data
11.1. The collection, processing, and storage of the Client’s personal data are carried out strictly in accordance with the General Data Protection Regulation (GDPR) and the Service Provider’s Privacy Policy available on the Website.
11.2. Special categories of data (answers regarding health and criminal history) are permanently and physically deleted from the Service Provider’s systems within 30 days after the final ESTA application status is received.
12. Termination of Use
The Service Provider may, without prior notice, terminate or suspend the Client’s access to the Website and services if the Client violates these Terms or engages in any illegal activities.
13. Dispute Resolution Procedure
13.1. All disputes and disagreements arising in connection with these Terms shall be resolved through mutual negotiations by sending a claim to the Service Provider’s e-mail: support@esta.global.
13.2. If an agreement cannot be reached, disputes shall be examined in the court institutions of the Republic of Latvia in accordance with the regulatory enactments in force in the Republic of Latvia. The consumer has the right to turn to the Consumer Rights Protection Centre (PTAC) for out-of-court dispute resolution.
14. Changes to the Terms
These Terms are effective as of May 8, 2026. We have the right to modify or supplement these Terms at any time. In the event of amendments to the Terms, the amendments will take effect when the new version is published on our Website.
15. Contact Us
Questions, comments, and requests regarding these Terms and the receipt of the service are welcome and should be addressed to SIA “Biznesa informācijas birojs”, registration number 40003332886, legal address: Krišjāņa Valdemāra iela 76 – 38, Riga, LV-1013, Latvia, or electronically to the e-mail address: support@esta.global.