Help Center & FAQ
Find answers to the most common questions about the ESTA application process
Need direct help? Our support team is here to help. Email us at support@esta.global.
About ESTA
General Questions
What is an ESTA? +
The Electronic System for Travel Authorization (ESTA) is a mandatory travel authorisation for citizens of countries in the US Visa Waiver Program (VWP). It allows you to travel to the United States for tourism, business, or transit for up to 90 days without a visa.
Who needs an ESTA? +
Citizens of all Visa Waiver Program countries who intend to travel to the United States by air or sea must obtain an ESTA before boarding their flight or cruise ship. VWP countries include the UK, most EU nations, Australia, Japan, South Korea, and others.
How long is an ESTA valid? +
An approved ESTA is valid for 2 years from the date of approval, or until your passport expires — whichever comes first. During this period, you can make multiple trips to the US, each for up to 90 days.
Is ESTA the same as a visa? +
No. An ESTA is a travel authorisation, not a visa. It allows eligible travellers to apply for admission to the US under the Visa Waiver Program but does not guarantee entry. Final admission is determined by a US Customs and Border Protection officer at the port of entry.
Applying
Application Process
How do I apply for an ESTA? +
Simply complete our online application form on the homepage. You'll need your passport details, personal information, and travel plans. After submitting and paying our service fee, our team will review and submit your application. You'll receive your result by email. We guarantee the correct data entry into the system, but we are not responsible for the decision of the US Department of Homeland Security. ESTA approval or rejection is entirely within the competence of the US authorities.
How long does the application take? +
Filling out the form takes approximately 10–15 minutes. Once submitted, most applications receive a decision within 24–72 hours. We recommend applying at least 72 hours before your travel date.
What documents do I need? +
You will need: a valid biometric (e-passport) from a VWP country, your email address, a credit or debit card for payment, and your travel dates/flight details if available. Having your passport to hand when filling in the form is strongly recommended.
Can I apply for multiple people? +
Yes. Each traveller requires their own individual ESTA application as the authorisation is linked to their specific passport. Our service allows you to submit applications for multiple people at once.
Payments
Fees & Payment
What does the service cost? +
Your total price is $129.00 USD per applicant. This price includes both the official U.S. Government ESTA fee and our service fee, and covers expert application review, submission assistance, and our customer support service.
What payment methods are accepted? +
We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely using industry-standard encryption.
What if my application is denied? +
In the event that your ESTA is denied, please contact our support team immediately. We will advise you on the appropriate next steps, which may include applying for a US visa through a US Embassy or Consulate.
About Us
Company Details
ESTA Global is a service operated by:
SIA “Biznesa informācijas birojs”
Registration number: 40003332886
Legal address: Krišjāņa Valdemāra iela 76-38, Riga, LV-1013, Latvia
Email: support@esta.global
Still have questions?
Our support team is happy to help. Fill in the form and we'll get back to you within 24 hours.